FAQ - Frequently Asked Questions

e-Pulpit24 cloud computer works by transferring the entire operating system, programs, and data to the cloud server. They used to be on a physical computer.

The user still uses their local computer, but it is only a terminal that displays the image and sends commands to the server. As a result, the server provides computing power and ensures security. It offers much greater performance and protection than a local computer.

In case of hardware failure, theft, or damage to the computer, the data is safe on the server. The user can continue working from any other device that connects to the server.

When a company hires its first employee, the need for document sharing and work tools arises. The demand for access to programs, such as invoicing systems, CRM, or order management, increases. e-Pulpit24 cloud computer solves this problem. It offers a virtual cloud server that enables easy access to tools and company data from any device.

Purchasing and maintaining your own server is expensive, especially when it comes to meeting GDPR requirements. e-Pulpit24 cloud computer offers a secure, compliant solution at an affordable price. It eliminates the need to buy expensive hardware, antivirus software, and specialized IT support.

e-Pulpit24 cloud computer stands out by providing access to all the necessary programs you use in your work. This includes, among others, accounting, invoicing, and marketing programs. It also allows you to use document templates and tools for their circulation, making work in the company easier.

e-Pulpit24 cloud computer also provides a shared space for documents such as contracts, registration forms, warranty cards, or receipts. All the necessary files in the company are available in one place, making management and work easier.

The e-Pulpit24 cloud computer offer is aimed at businesses. This solution is designed for companies that need efficient document management and file versioning. It also allows secure storage of data with access from different devices. The offer is particularly useful for companies that use business software such as accounting, invoicing, or production and trade management systems. Such systems often require a Windows environment to function properly.

Yes, you can use cloud computer on mobile devices with Android, iOS, or Windows Phone operating systems. This solution is particularly convenient for businesses as it allows access to all company documents, even during client visits. It provides access to programs and files that may not be directly accessible through email. Additionally, your mobile device, such as a smartphone, can function as a fully operational computer in exceptional situations. Simply connect peripheral devices, such as a keyboard and mouse, to your phone via Bluetooth. Then, using a screen mirroring application, connect your smartphone to a monitor.

No, you do not need to sign a contract to use the cloud computer service from e-Pulpit24. Simply accept the terms and conditions available on our website. However, for businesses that prefer formal agreements, we can prepare and sign the appropriate document. Our company also signs data processing clauses and confidentiality agreements.

The e-Pulpit24 cloud computer does not have session limits.

Yes, the e-Pulpit24 cloud computer offers a demo version for new users. Such a company receives a server with administrative rights and can test the functionality of their software, such as accounting programs, CRM, or production and trade management systems, on the cloud server. If the work environment is small, we provide free testing as part of our cooperation. For more complex systems, migration and testing involve additional costs. In the demo version, we provide access to a maximum of 3 test workstations.

Yes, the e-Pulpit24 cloud computer offers a free trial period. During the free trial, we install the most popular programs and applications needed for your business.

e-Pulpit24 offers a 14-day free access to the cloud computer as part of the trial version.

Yes, the e-Pulpit24 cloud computer is compatible with various operating systems, including Windows, macOS, and Linux. Additionally, the service works on older devices, including computers with Windows XP. Note that the performance of your old computer does not affect the performance of the cloud computer. Enjoy smooth operation even on older hardware.

Using the e-Pulpit24 cloud computer on a Windows laptop or computer does not require the installation of additional software. However, if you are using a computer with macOS or a smartphone, you need to download a free application that enables remote desktop connection.

To use the e-Pulpit24 cloud computer, you need a device with internet access and a compatible operating system (Windows, macOS, Linux). You also need to install a free application for remote desktop support. If you are using a computer or laptop with Windows, you do not need to install such an application. Search for the "Remote Desktop Connection" application on your device.

A stable internet connection is required for continuous and reliable operation. The connection is made through a secure, encrypted channel, ensuring data protection and smooth system performance.

The e-Pulpit24 cloud computer does not require a fast internet connection. A slow internet connection is sufficient for work, as the cloud computer utilizes the resources of the e-Pulpit24 Internet. In this case, the stability of the connection is crucial for work.

Note that an unstable internet connection only interrupts the display of the remote desktop image. After logging in again, you can continue your work exactly where you left off. Even sending larger files, such as attachments, is efficient and takes only a second, as these operations are performed directly on the e-Pulpit24 servers.

Within the cloud computer, you can use all desktop programs and applications for accountants. You can find a list of the most popular programs here: https://www.e-pulpit24.pl/blog-informatyczny/przeniesienie-do-chmury-systemow-finansowo-ksiegowych

Yes, within the e-Pulpit24 cloud computer, you can use as many monitors as your computer or laptop supports. Working on multiple monitors is particularly useful in office work. It is beneficial in fields such as accounting, marketing, or administration. It facilitates tasks that require simultaneous handling of multiple applications or documents. This allows for better task management and increased productivity.

In the event of a failure of your computer, you do not have to worry about data loss or access. With the cloud computer, your information, software, and systems are safe and accessible regardless of the condition of your hardware. The server on which the e-Pulpit24 cloud computer runs is secure, and regular backups are performed.

Furthermore, the servers are designed for uninterrupted operation, unlike standard computers that are not suitable for server roles.

The basic price is 199 Polish złoty net per month per workstation. This price includes an indefinite contract, which means a monthly fee for the service. You can withdraw from the service at any time.

Our cloud computer service offers Windows Server 2016/2019 with Windows 10 interface, 10 GB of disk space, and 1 Gb/s internet connection, ensuring fast and stable access. The package also includes office software for efficient work with documents and spreadsheets.

If you choose a yearly contract for the cloud computer, the monthly cost is 150 Polish złoty net per workstation. Additionally, you get one month for free by paying for 11 months of service upfront.

After ordering the cloud computer on our website, an invoice for the service will be automatically generated. You will then be redirected to online payment methods. The payment period is 7 days.

If you fail to pay for the e-Pulpit24 cloud computer on time, you will receive a notification about the unpaid invoice. Then, two reminders will be sent every 3 days, and after the third notification, the service will be suspended until the situation is resolved. In case of financial difficulties, we are flexible. We can extend your payment deadline. Just contact us.

Yes, you can change your subscription plan at any time. You can both increase and decrease resources depending on your needs, for example, during a busy work season. When the work season ends, you have the option to downgrade the plan. Additionally, if you suspend your business, there is an option to pause payments. In such a case, data and settings will be preserved for a fee of 20% of the standard price.

Yes, we offer one month for free with upfront payment for the whole year. In this case, the price for the cloud computer is also lower - 150 Polish złoty per month.

You can use the cloud computer on different devices, but you can only be logged in on one device at a time. For example, if you finish work on your office computer and did not log out, when you log in on another device, such as in a conference room during a client meeting, the system will automatically log you out of the office computer.

You can share your remote desktop with other users, but for security reasons, we strongly discourage this solution.

The remote desktop within the cloud computer is individually assigned to each user. In the event of a failure or data loss, we will not be able to identify who made the changes. Therefore, we recommend that each user use their own remote desktop.

Within the e-Pulpit24 cloud computer, there are various administrative roles available. These roles depend on the stage of cooperation and security requirements.

At the beginning of the cooperation, you will receive full administrative privileges. These privileges will allow you to install all the necessary programs and applications for your work. Later on, these privileges are revoked. We choose this approach for security reasons. It prevents users from accidentally installing malicious software or deleting important company programs. In such cases, e-Pulpit24 takes responsibility for the security of your data.

If you wish to have full privileges, we can certainly grant them to you. However, the responsibility for the system, data integrity, and potential repair costs in case of errors will then fall on you. We recommend that the administrator rights remain in our hands, allowing for conscious and secure management of the system and server.

Certainly, within the e-Pulpit24 cloud computer service, you can access the activity logs and session logs of users. Every login, change, and action performed is recorded on the company server. This allows you to track who performed specific actions, such as deletions or modifications.

Certainly, you can grant limited access to applications and resources to your employees based on their specific competencies within the e-Pulpit24 cloud computer. For example, managers and supervisors may have full access to resources, while other users may have restricted access for reading or making changes, depending on their needs and roles within the team.

Within the e-Pulpit24 cloud computer, we offer solutions such as:

• Access to user activity logs
• SMS notifications for any changes or deletions, such as documents
• Dedicated software that monitors user activity

Video conferences can be conducted on the remote desktop, but we do not recommend using the e-Pulpit24 cloud computer for such purposes. We suggest that users utilize dedicated applications on devices such as smartphones, which are better suited for these types of tasks.

We have 10 security systems and servers located in 2 different locations. We perform regular data backups. We adhere to the latest guidelines and best practices in cybersecurity to ensure maximum protection of your data and IT infrastructure. The servers are designed in a way that a disk failure, power supply failure, server failure, or power outage does not disrupt the service.

Yes, your data is secure when using the e-Pulpit24 cloud computer. The connection is encrypted, providing protection during remote work. No one can access your desktop without knowing your login and password. As long as you do not disclose your login credentials to anyone, you can be assured that your work environment is secure. Even when using untrusted networks, such as public hotspots, your data remains protected.

Yes, we regularly perform backups of your data.

Backups are performed on weekends to avoid impacting your daily business operations. Upon your request, we can perform data backups every evening or even every hour. Such a service may incur additional charges.

If you have accidentally deleted important data from your e-Pulpit24 cloud computer, please contact us at: zgloszenia@e-pulpit24.pl. We will restore the data according to the latest backup.

Depending on the complexity of the task, the service may be free or chargeable. Simple cases, such as recovering individual files, are usually free. However, recovering more complex information, such as databases, may incur additional costs.

Additionally, if you entrust us with updates or modifications to the system, we perform a special backup (snapshot) before starting the work. This allows us to quickly and cost-effectively restore the system in case of any issues with the database or program. This approach minimizes disruptions to your business operations.

If you perform updates on your own without informing us, there is a risk of data corruption. We recommend entrusting updates to us or our dedicated IT specialist, who can contact you to perform the backup.

In the e-Pulpit24 cloud computer environment, the main database, documents, programs, and settings can be automatically integrated during migration.

You can perform the migration yourself. However, we recommend using the assistance of our specialists or trusted partners to ensure a smooth migration process. Manual data transfer is not necessary as we offer a comprehensive migration service, which we or our partners perform depending on the region.

According to the regulations, we store data for a maximum of 30 days after ending cooperation. Upon your request, we can also offer a paid data archiving service, which is particularly useful in situations such as suspending operations.

Yes, you can download your data to your own media.

Of course, you can implement your own security rules regarding file and application access on the cloud computer.

We perform regular updates on Saturdays, after the second Tuesday of each month. Additionally, in case of an incident reported by CERT, updates are performed immediately.

We provide technical support for e-Pulpit24 from 7:00 AM to 5:00 PM. Outside of these hours, there is an on-call service and an emergency number for urgent situations such as server failure. If a client requires technical support or installation after 5:00 PM, individual consultations can be arranged. This service is available for an additional fee and can also be provided on Saturdays.

The cloud computer service allows for dynamic expansion of infrastructure according to your company's needs. You can quickly increase resources such as disk space or computing power. This gives you full flexibility and always tailored IT infrastructure to support the growth of your business.

We offer flexible resource scaling, allowing you to adjust the infrastructure to the changing needs of your company. You can increase or decrease disk space, computing power, or the number of users at any time. You can even expand your service with multiple servers! The entire process is quick and does not disrupt operations.

In addition, we monitor the security of your resources and inform you about any irregularities. At the same time, we propose appropriate solutions to improve your work with the cloud computer.

Yes, the e-Pulpit24 cloud computer integrates with various desktop applications. This includes accounting, office, and business tools, electronic data interchange that support your daily business operations.

The e-Pulpit24 cloud computer can be integrated with various platforms and software, including CRM and ERP systems, as well as other business tools. This also includes accounting, office, and other applications that support your daily business operations.

Yes, the cloud computer offers support for graphics-intensive applications.

The e-Pulpit24 cloud computer can be integrated with CRM, ERP, and other key business tools. Integration is done through APIs, EDI, and other electronic data interchange standards.

Yes, you can easily print documents locally while using remote desktop. Additionally, we support printer installation on your remote desktop. If your printer is already configured on your local computer, the cloud computer will also recognize it.

Of course, you can install your own custom applications on the cloud computer that you need for work.

The e-Pulpit24 cloud computer is a comprehensive cloud work environment that allows you to use office, accounting, and business applications on remote servers. Users have access to virtual computers fully managed by e-Pulpit24, ensuring stability, high computing power, regular backups, and technical support. The service allows you to work from any device without worrying about IT infrastructure.

TeamViewer is a tool dedicated to remote access and technical support, ideal for solving problems on a user's computer remotely. Unlike e-Pulpit24, TeamViewer does not provide a full cloud work environment or store applications or data remotely. Its main purpose is short-term support or remote management, making it ideal for ad hoc technical assistance. However, it is less suitable for daily, full-fledged cloud work.

If you want to temporarily suspend the cloud computer service from e-Pulpit24, for example, due to a business break or vacation, you have the option to "freeze" it. The cost of this service is 15 PLN per month, or 180 PLN per year, payable upfront.

During the freezing process, we will create a backup of your data and settings. Restoring the service from this state usually takes several minutes to full functionality.

If you are interested in this service, contact your dedicated advisor or call 52 522 22 49. Then, select number 2 to connect with the sales department.